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      About gift items

      You can send items as gifts when it’s a service (e.g. spa, food, hotel, etc.) or from selected Merchants.

      Marking your item as a gift allows you to:

      • Generate a special gift-themed coupon so the recipient knows who it's from.
      • Hide prices on the coupon.
      • Include a personalised gift message.

      The gift message will be in the email to the gifted person. The name you provide will be printed on the coupon, with your name showing as the one giving the special gift.

      • Check the ‘Gift as gift’ box to indicate which item you would like to give as gift.
      • After you place your order, you'll receive an email asking you to provide the details of recipient.
      • Fill out the form and your gift coupon will be sent to the recipient.

      Please note that gifting is at no additional cost, as we aim to enhance the beautiful culture of gifting seamlessly.

      Handling a Difficult Customer
      • Handling a Difficult Customer

      Handling a Difficult Customer

      ₦5,000 ₦2,500
      • Discount 50%
      • You save ₦2,500
      Learn more
      Limited Time Offer
      Seller rating 11

      Highlights

      • Handling a Difficult Customer 
      • Training method: Classroom/Online
      • Access Duration: 1 Month
        PDUs Available: 4 PDUs
      • Objectives:
        • Cultivate a positive attitude
        • Manage internal and external stress
        • Develop abilities to listen actively and empathize
        • Build a rapport with customers in person and over the phone
        • Understand the diverse challenges posed by customers
        • Develop strategies to adapt to challenging circumstances
      • Course Outlie:
        • Module One: Getting Started
        • Module Two: The Right Attitude Starts with You
        • Module Three: Stress Management (Internal Stressors)
        • Module Four: Stress Management (External Stressors)
        • Module Five: Transactional Analysis
        • Module Six: Why are Some Customers Difficult
        • Module Seven: Dealing with the Customer Over the Phone
        • Module Eight: Dealing with the Customer In Person
        • Module Nine: Sensitivity in Dealing with Customers
        • Module Ten: Scenarios of Dealing with a Difficult Customer
        • Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
        • Module Twelve: Wrapping Up
      • How To Redeem:
        • After purchasing the deal, send a mail to support@dexlearn.com to be enrolled

    • Coupon(s) valid until 2018-12-08 (unused Coupons after this date will not be honoured/refunded by Merchant/DealDey)
      • Multiple Coupons may be purchased
      • Coupons numbers or QR codes must be presented for redemption
      • Download Coupon for Merchant's details 
      • Reservation must be made before redemption
      • Please call 01-4609950 | 08094609951 for more payment enquiries 
    • Terms and conditions apply
    • Details

      Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. With The Handing A Challenging Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
      DexNova Consulting
      No. 149, Herbert Macaulay Way
      Yaba, Lagos, Nigeria
      DealDey Helpline
      01-4609950, 08094609951

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