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      Customer Relationship Mgt & EQMS Training
      • Customer Relationship Mgt & EQMS Training
      • Customer Relationship Mgt & EQMS Training
      • Customer Relationship Mgt & EQMS Training

      Customer Relationship Mgt & EQMS Training

      ₦39,999 ₦19,999
      • Discount 50%
      • You save ₦20,000
      Learn more
      Limited Time Offer
      Seller rating 38
      Sold By: Ciel Consulting


      • Customer Relationship Mgt & EQMS

      • Duration: 2 Days

      • Date:

        • Weekend: 24th - 25th November 2018
        • Weekday: 26th - 27th November
      • Time:
        • 10am to 5pm, Weekday (Sunday 1 pm to 5 pm)
      • Lagos Venue:
        • 27 Moronfolu Street, off St Finbarrs Road, Close to Unilag Akoka.
      • Port Harcourt Venue:
        • 10 School Road, off Aba Road, by MTN Junction Elelenwo: PH
      • Abuja Venue:
        • House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.
      • Course Outline
        • Module 1
          • The terms and benefits of CRM on a company’s bottom line
          • Analyze the different components of a CRM plan
          • Develop a checklist for readiness and success in CRM
          • Describe how CRM creates value for organizations and customers        
        • Module 2
          • Managing for Repeat Business
          • Managing for Customer Advocacy
          • Managing and Sharing Customer Data
          • Managing Customer Information—Databases
          • Managing Relationships through Conflict
        • Module 3
          • Relationship selling
          • The Customer Service/Sales Profile
          • Managing Initial or Stand-Alone Transactions
          • Consider developmental roles that have the greatest impact on CRM
          • Installation and use of CRM+ software.
          • What Topics are Covered?
          • What CRM is and who it serves
          • Checklist for success
          • Requirement driven product selection
          • Considerations in tool selection
          • Strategies for customer retention
          • Building the future
          • Homegrown vs. application service provider
          • The development team
          • Evaluating and reviewing your program
      • More Information about this deal
        • Customer Relationship Mgt & CRM Software
        • Know how to use CRM ERP Software
        • Full certification course (Good for your CV)
        • Job/Internship placement support (Optional)
      • How To Redeem:
        • Purchase coupon on DealDey and contact merchant to schedule preferred training date
        • or Email: to redeem your coupon immediately after purchase


    • Coupon(s) valid until 2018-12-31 (unused Coupons after this date will not be honoured/refunded by Merchant/DealDey)
      • Multiple Coupons may be purchased
      • Coupons numbers or QR codes must be presented for redemption
      • Download Coupon for Merchant's details 
      • Reservation must be made before redemption
      • Please call 01-4609950 | 08094609951 for more payment enquiries 
    • Terms and conditions apply
    • Details

      Ciel Consulting is an Authorised Training Partner of Simplilearn International, an accredited training and exam center for World Safety Organisation. We have trained over 4,000 persons in all our locations across Nigeria.
      Ciel Consulting
      7, Brook street, off Broad Street, Lagos Island
      Lagos Island, Lagos, Nigeria
      DealDey Helpline
      01-4609950, 08094609951

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