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Customer Relationship Management | EQMS
  • Customer Relationship Management | EQMS

Customer Relationship Management | EQMS

₦40,000 ₦19,999
  • Discount 50%
  • You save ₦20,001

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Seller's Overall Performance: Very Good


  • Customer Relationship Management | EQMS
  • Delivery method: Classroom
  • Duration:
  • Venues
    • Lagos Training Center: 76 Ogunlana Drive Surulere, Lagos
    • Port Harcourt Training Center:  Suite 307, Emthel Mall, Opposite West African Glass, Oginigba, Trans Amadi, Port Harcourt.
    • Abuja: Suit 108, 1st Floor MKK Plaza, 22 I. T. Igbani Street beside Vinee Gas Plant, Jabi District, Abuja.
  • Date:
    • Dates (For all Locations): March 19th and 20th, 2018 (Weekday)
                                           March 23rd and 24th, 2018 (Weekend)
  • Time:
    • Time (for all locations): 10am – 4pm
  • Deal Covers:
    • Certificate of completion
    • Training on EQMS software
    • Training materials 
    • Free Software Installation
    • Student workbook
    • Real-life application and understanding
    • Certified and Experienced trainers
    • Conducive learning environment (AC and Parking space)
    • Lunch Break
  • Course Outline
    • Module 1:  Customer  and  Customer  Service
      • Who is a customer, direct and indirect user
      • Internal and External Customer
      • The Term Customer Service explained
      • Getting it right - The overall package
      • Two dimensions quality Customer Service
      • Skills Audit
    • Module 2: Customer Identification exercise
      • External Customer identification exercise
      • Service Characteristics
      • Excellent and poor customer Service
      • Some facts about poor Customer Service
    • Module 3: Good Customer Service
      • Good Customer Service defined
      • What does good customer service mean
      • Fundamental Principles for delivering good customer service
      • Measuring or meeting our Customer needs
      • Adding value to customer service
      • Empowerment; Target of Empowerment - excellent customer service
    • Module 4: Customer Relationship Management
      • Relationship Learning
      • Teams & Relationship - Relationship learning and Stakeholders
      • Captive Customers - Captive Customers and Poor Service 
      • Internal Customer reputation
      • Is Odling's tour ready?
    • Module 5: Customer Complaints
      • Complaints explained
      • 12 tips for resolving Customer Complaints
      • A Proactive view of customer complaints 
      • Beware of Complaint Filtering
      • Typical idea killers
    • Module 6: Managing Customer Expectations and Complaints
      • Customer Perception
      • Customer Expectations
      • Ways of categorizing Customers
      • SOME FACTS: Eliminating the 'BUT', Complaints LLOVE acronym, What's fair
    • Module 7: Developing an effective Customer Service
      • Problems - The problem with Problems
      • Tools and Techniques - The SWOT analysis
      • The moral Lesson 
      • GAP model for improving customer service
      • Future Proofing
      • Wrapping Up
  • How To Redeem:
    • Upon Purchase email coupon to support@clariongr.com 72 hours before training
  • More Information On This Deal
    • This Course is designed for both experienced and new customer service persons

  • Coupon(s) valid until 2018-04-28 (unused Coupons after this date will not be honoured/refunded by Merchant/DealDey)
    • Multiple Coupons may be purchased
    • Coupons numbers or QR codes must be presented for redemption
    • Download Coupon for Merchant's details 
    • Reservation must be made before redemption
    • Please call 01-4609950 | 08094609951 for more payment enquiries 
  • Terms and conditions apply
  • Details

    Clarionttech Services Ltd trains, teaches and inspire ambitious individuals; supporting them towards achieving their professional certification. Their methodology ensures that every trainer deliver same level of quality standard every time in all engagements. All trainers are certified consultants, expert trainers with many years of experience and are well able to guide participants and make them more attractive to employers. Their training are instructor-led, hand-on-practical on real life scenarios. They provide training for all modules, and the curriculum is carefully designed with input from industry peers, and constantly updated.
    Clarionttech Services
    76 Ogunlana Drive Surulere, Lagos
    Surulere, Lagos, Nigeria
    DealDey Helpline
    01-4609950, 08094609951
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