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      Call Center Training Online Course
      • Call Center Training Online Course

      Call Center Training Online Course

      ₦10,000 ₦5,000
      • Discount 50%
      • You save ₦5,000
      Learn more
      Limited Time Offer
      Seller rating 11

      Highlights

      OBJECTIVES

      • Define and understand call center strategies.
      • Identify different types of buying motivations.
      • Create SMART Goals.
      • Familiarize myself with strategies that sharpen effective communication.
      • Use proper phone etiquette.
      • Set benchmarks.

       

      COURSE OUTLINE

      • Module One: Getting Started
      • Module Two: The Basics (I)
      • Module Three: The Basics (II)
      • Module Four: Phone Etiquette
      • Module Five:  Tools
      • Module Six: Speaking Like a Star
      • Module Seven: Types of Questions
      • Module Eight:  Benchmarking
      • Module Nine:  Goal Setting
      • Module Ten:  Key Steps
      • Module Eleven: Closing
      • Module Twelve: Wrapping Up
      • Access Duration: 1 Month
      • PDUs Available: 10 PDUs
      • After purchasing the deal,send a mail to support@dexlearn.com to be enrolled

    • Coupon(s) valid until 2018-12-08 (unused Coupons after this date will not be honoured/refunded by Merchant/DealDey)
      • Multiple Coupons may be purchased
      • Coupons numbers or QR codes must be presented for redemption
      • Download Coupon for Merchant's details 
      • Reservation must be made before redemption
      • Please call 01-4609950 | 08094609951 for more payment enquiries 
    • Terms and conditions apply
    • Details

      Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers. Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
      DexNova Consulting
      No. 149, Herbert Macaulay Way
      Yaba, Lagos, Nigeria
      DealDey Helpline
      01-4609950, 08094609951

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