FAQ

  • I need help ASAP! What should I do?

    The best way to reach us is to email help@dealdey.com. Another way to reach us quickly is to call us on 01-4609950 to speak with a DealDey representative.

  • What is DealDey?

    DealDey is an awesome way for you to get more out of your city. Each day DealDey brings you an email with the coolest things to see, eat or buy in your city. By promising businesses a minimum number of customers, we get you deep discounts you can't find elsewhere.

  • I like today's deal - how do I get it?

    Just click "BUY" before the offer ends. Complete your purchase by selecting your preferred pick up location/entering your preferred delivery address and making the payment via our secure payment portals or across the counter. Your Coupon which will be used to redeem your purchase will be sent to you via email.

  • I bought a DealDey Coupon - how do I use it?

    You will receive an email and SMS with your DealDey coupon code and necessary details. Your coupon will have detailed information on how to redeem your voucher and a map on it. Typically it is just exchanged on arrival, just like a cash.

  • What do I do if I don't get an email or SMS?

    Sometimes our emails are blocked or filtered and even our email servers get tired occasionally! Please check your SPAM or JUNK folder and tell it that DealDey is not spam.

  • Do I have to sign up a group of people I know to get the deal?

    Nope! - You'll want to invite people though - Coupons are always fun to use with friends. Signing up as a group could be lots of fun. We also reward points for every person you refer who purchases through us. Tell your friend about the deal through Facebook, Twitter, BB chat & Email!

  • Can I refer as many people as I want?

    Yes! Of course you can. The more who take up the offer the chances of securing the deal increase. Just follow the referral link which can be found at the top of each page on the right hand side of the screen. You will earn N1000 DealDey Credits for each person you refer who buys a "tipped" deal. That's N1000 to spend on your next DealDey purchase.

  • When can I use my Dealdey Coupon?

    Most DealDey coupons have an expiration date, but you never have to use them on the date of purchase. You may need to make a reservation with the participating business to use your coupon.

  • What if I am unhappy with the experience I ordered on DealDey?

    While we work hard to ensure this doesn't happen, we always want your feedback! Send your comments and thoughts to help@dealdey.com.

  • Can I combine my coupon with other offers or specials?

    No... not unless the coupon specifically states otherwise.

  • Are coupons Refundable?

    Returns are handled on a case-by-case basis and will be reviewed by our customer service team. Please e-mail help@dealdey.com with subject "refund" and clearly describe your situation. For the most part we consider a purchased deal to be final after the deal closes at midnight.

  • How do I get my business on DealDey?

    We're always glad to hear from new businesses that are interested in our service. Please visit www.dealdey.com or email us at advertise@dealdey.com, or call us on 01-4609950 to speak to a customer service representative.

  • Can I suggest a business if I want them to feature a deal on DealDey?

    Absolutely! Send us an email on advertise@dealdey.com

  • Can I make Installment payments for a coupon:

    Yes, we offer a credit option for payments from Rencredit. Below is a list of requirements to qualify:

    • Rencredit Purchases are allowed only if Basket Value equals or exceeds N 30000 for Rencredit purchasable items; this means multiple items can be added to make up N30000 basket value.
    • Verifiable means of income/valid employment
    • Age range between 22-55 years
    • Runs a current salary account
    • Work in Lagos
    • Clean credit report
    • Has his/her pension details
  • Documents required in order to process a loan with Renaissance Credit as a Salary earner:

    • Valid Proof of Identification and Staff ID
    • One recent passport photograph
    • Salary bank statement for the last 6 months (endorsed by bank)
    • NUBAN Cheque leaves for the duration of Loan.